Information We Collect​

We collect and maintain various types of ​health information from our clients, ​including but not limited to:

• Personal Information: Name, address, ​phone number, email address, date of ​birth, and emergency contact ​information.
  
• Health Information: Medical history, ​current health conditions, medications, ​injuries, surgeries, and other health-​related information.
  
• Fitness Data: Training history, ​performance metrics, body ​measurements, dietary habits, and ​other data relevant to powerlifting and ​fitness coaching.
  

How We Use Your Information​

We use the health information we collect ​for the following purposes:

• To Provide Services: To develop ​personalized coaching plans, monitor ​progress, and adjust training and ​nutrition programs.
  
• To Communicate: To send updates, ​respond to inquiries, provide customer ​support, and deliver essential service-​related information.
  
• For Improvement: To analyze data to ​improve our services and develop new ​offerings.
  
• Legal Compliance: To comply with ​applicable laws, regulations, and legal ​processes.
  

Di​sclosure of Your Information

Disclosure of Your Information

We may disclose health information to third ​parties in the following circumstances:

• With Your Consent: When you provide ​explicit consent for us to share your ​information with other professionals, ​such as healthcare providers or other ​coaches.
  
• Service Providers: To third-party service ​providers who assist us in delivering our ​services, provided they agree to protect ​the confidentiality and security of your ​information.
  
• Legal Obligations: When required by ​law, regulation, or legal process, such as ​in response to a subpoena or court ​order (cont.​)
  

Re​fund Policy

• Refund Eligibility: Refunds will only be ​granted in cases where customers have ​been inappropriately charged for ​services. If you believe you have been ​charged incorrectly, please contact us ​immediately with the relevant details ​for a prompt resolution.
  
• Non-Refundable Services: Once services ​such as programming and consultation ​have been delivered, they are non-​refundable.
  

Delivery​ Policy

• Service Commencement: Coaching ​services commence upon receipt of ​payment (cont.​)
  

Return Poli​cy

• Non-Returnable Services: Once the ​programming has been received, the ​services cannot be returned or canceled ​until the completion of the current ​payment cycle. This policy helps ​maintain the integrity and continuity of ​your training program.
  

Cancella​tion Policy

• Notice Requirement: If you wish to ​cancel your coaching services, please ​provide us with at least 14 days' notice. ​This allows us to make the necessary ​adjustments to your account and ​ensure that you are not charged for the ​subsequent payment cycle (c​ont.)
  

Ad​ditional Terms

• Changes to Services: We reserve the ​right to modify or discontinue our ​services with reasonable notice. Clients ​will be informed of any significant ​changes in advance.
  
• Dispute Resolution: In the event of a ​dispute, we encourage clients to reach ​out to us directly to resolve the issue ​amicably. We are committed to finding ​fair solutions to any problems that may ​arise.
  

• Service Commencement: Coaching ​services commence upon receipt of ​payment. Once payment is confirmed, ​you will receive your initial ​programming and consultation details ​as agreed upon during the onboarding ​process.
  
• Programming Delivery: The ​programming will be provided as ​scheduled and agreed upon at the start ​of the service. Typically, you will receive ​your personalized program prior to the ​agreed start date.
  
• Communication: We aim to respond to ​all client communications within 24 ​hours on weekdays and within 48 hours ​on weekends. This ensures timely ​support and feedback throughout your ​coaching journey.
  
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